たけうちひろあき @takke@fedibird.com

The reported issue has already been flagged by our monitoring systems, and our technical department have started investigating the situation.

We are currently still working to solve the issue, however we are not able to provide an ETA.

We sincerely regret any inconvenience caused and kindly ask you to check the server once again within the next few hours.

We would like to apologize for the inconveniences caused by this power outage and the delayed replies.

We emphasize that it is our most important goal to avoid any downtime of your server. Every minute of downtime is one minute too much; be assured that we share this opinion without question. However this power outage was out our control and we would like to ask for your understanding

We ensure that the physical connectivity of the webspace packages, dedicated servers, virtual dedicated server and VPS is available at an annual average rate of 95%. This will not include periods in which the servers are unavailable online due to technical reasons or other problems that lie outside the our sphere of influence (force majeure, culpable conduct on the part of third parties or the customer, etc.), nor periods in which we perform necessary maintenance work after giving timely advance notice.

Since the SLA was not violated, we are not able to offer any compensation, we ask for your understanding. [参照]