英訳通じてますかね？

In the email on August 12,

We will send you the latest information by email within 24 to 72 hours.

After that, the email won't come by 72 hours. There was no reply to the next two emails.

I can't believe it anymore because my promise is not kept.

On August 20, I asked Microsoft Support in Japan to converge the matter again.

Since there is still no reply to how far you have progressed, you can no longer stop your project.

I just want to return my account and play the game as soon as possible.

Thank you so much for everything.